This agreement establishes the Terms and Conditions for the contractual relationship between Company and any Player registering with the company.
The contractual relationship established in these terms is governed by the Laws applicable in the Curaçao jurisdiction.
It is essential that all Players read and accept the following Terms and Conditions before playing any of the games on this site.
Players are recommended to save all transaction data, the rules of the game, the refund policy, and the payment methods information in order to avoid misconceptions and discussions at a later time.
The player agrees that the Casino may amend, update or change in any way these Terms and Conditions at any time at its own discretion. All changes are binding and immediately effective upon on posting on the Site or on notification to the player. It is the player's responsibility to stay updated with the current Terms and Conditions and the player agrees that continued use of the Site will be deemed to constitute the acceptance of the changes to the Terms and Conditions.
If the Player disagrees with any of the following Terms and Conditions we strongly advise that him he / she does not open an account with Cresus Casino.
The Terms and Conditions may vary from time to time, and it is the Player’s sole responsibility to view this page on a regular basis (at least once a month). Whenever the Terms & Conditions will be updated, Company will notify the players in advance, before the new rules will come into effect.
We recommend that all Players print out (or save) all relevant rules, policies and transaction records.
The Player cannot hold the Company, its employees, offices, directors, licensees, distributors, wholesalers, affiliates, subsidiaries, advertisers, promoters or other agencies, media partners and retailers responsible for any costs or expenses incurred, or for any liabilities and damages that may arise as a result of the Player's; (I) entry, use, or re-use of the Web site, (II) use of any materials on the Web site, (III) entry, use, or re-use of the Server, (IV) participation in the Games, or, (V) acceptance of any prizes.
These Terms and Conditions may be provided in several languages. While we endeavour to accurately translate the present Terms and Conditions into all available languages, in the event of any discrepancy or inconsistency between the English language version and the versions in other languages, the English language version shall prevail in case of any disputes.
- Personal Information
Cyrillic, Greek, Arabic and other non-Latin scripts are not allowed.
Personal details should always be entered in Latin Letters only; And; For verification purposes, requested and provided supportive documents should bear the same information in Latin letters.
To play with us, the Player is required to open an account through which he / she can access our various products. To open an account, the Player needs to complete the registration process. Upon registration, the Player will be asked to enter a unique ‘Nickname’ and ‘Password’ and enter the following information; ‘E-mail Address’, ‘First name’, ‘Surname’, ‘Full address’ including ‘City’, ‘Zip Code’ and ’Country’, valid ‘Phone number’ and ‘Date of birth’. The Player agrees to provide only true and current information, and the Player further agrees to update this information as necessary in order to keep it accurate and up-to-date.
The name on the Player’s account must match the legal name and identity of the Player. In addition, it must also match the name on the credit card or any other payment method used to deposit or withdraw funds.
In order to protect the Player’s privacy Cresus Casino highly recommends that when the Player chooses his/her Nickname he/she does not use words that can lead to his / her identification. In addition, Cresus Casino; will not tolerate the use of any vulgar words, this will only lead to the closure of the Player’s account at the Company’s discretion.
The Player is advised to create a password containing upper and lower case alphabetical characters, special characters and numbers. The minimum length suggested is six characters. The Player is obliged to keep his/her Login and Password secret and confidential. Any unauthorised use of the Player Login or Password shall be the sole responsibility of the Player and be deemed as his/her use.
Every Player who identifies him/herself by entering correct Login and Password details is assumed to be the Player that originally registered with us, and all transactions where the Login and Password have been entered correctly will be regarded as valid.
- Legal Age - Verification
The games offered on this website are restricted to individuals of a legal age of 18 years (depending on the country of residence) and older. Furthermore the use of this website and its games is limited to jurisdictions where the aforementioned are authorized by the law. Anyone under the legal age is prohibited to gamble and purchase funds. We retain the right to check and confirm the identity and age of the Player at any time.
Whenever following the completion of age verification, the player is identified as under legal age, any deposits are refunded, winnings will not be paid and the respective account will be closed.
- Profile Updates
All profile updates require proof of change before any fields can be updated. (i.e. address update - proof of former and new residence, change of identity – marriage certificate, bank details update – new bank details). We reserve the right to close any account without prior notice, in those cases where we find evidence of non-conformance or breach of these Terms and Conditions.
All players are welcome at Cresus Casino, but due to gambling restrictions we can't accept players from the following countries: Afghanistan, Algeria, American Samoa, Andorra, Angola, Australia, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Bhutan, Bosnia and Herzegovina, Botswana, Bulgaria, Cameroon, Chad, Colombia, Curacao, Cyprus, Costa Rica, Ivory Coast, Czech Republic, Denmark, Estonia, Ethiopia, France, Georgia, Germany, Guinea, Greece, Hong Kong, Hungary, India, Indonesia, Iran, Iraq, Israel, Italy, Jordan, Kuwait, Lebanon, Liberia, Lithuania, Macau, Malaysia, Moldova, Morocco, Niger, Nigeria, Pakistan, Philippines, Poland, Portugal, Qatar, Romania, Samoa, Seychelles, Singapore, Slovenia, Somalia, South Georgia, Spain, Sudan, Suriname, Syria, Sweden, Tajikistan, Tanzania, Thailand, The Netherlands, The Republic of Turkey, Turkmenistan, Uganda, UK, Ukraine, United Arab Emirates, United States of America and its territories, Vietnam, Yemen, Zambia, Zimbabwe..
Cresus Casino is committed to protect your privacy and personal information. Information of all players will be kept confidential. However, under applicable laws and gaming regulations Cresus Casino is required to maintain a secure online list of all registered players which may be disclosed to the Authorities for scrutiny purposes. Cresus Casino may retain such information for the period that is required in accordance with applicable laws and gaming regulations.
After logging in to your player account, all information sent to and from the Cresus Casino site is encrypted using 256-bit Secure Socket Layer (SSL) technology. The SSL certificate used is issued and verified by DigiCert.
Cresus Casino assures that our customer’s personal data is always:
- processed in accordance with the rights of the customer concerned
- processed fairly and lawfully
- obtained only for a specific and lawful purpose
- adequate, relevant and not excessive to its purpose
- kept in a secure manner
Cresus Casino website requires storing of small pieces of data, namely cookies, on the Players´ hard drive. Cookies are used to provide a better gaming experience and faster browsing for the player. Usage of a cookie is in no way linked to any personal information of the Player. Please note that Cresus Casino website can´t be used properly while cookies are disabled.
Cresus Casino may send newsletters containing promotional content such as bonuses and free spins to its registered customers.
Customers can unsubscribe from the newsletters at any time by clicking the “Unsubscribe” button at the bottom of the email. A similar option can also be found in “My account”.
Players are categorically barred from using funds originating from illegal and criminal activities.
The Player is prohibited from selling or transferring his / her accounts to other individuals, and also from providing their username and password to any third parties.
The site operator is charged with the duty to continuously carry out security checks. These are aimed and designed to protect the interests of the Player, as well as those of the Company. The Player consents to these procedures, which include, but are not limited to, checks on IP addresses, identity and home address verification.
Any attempt to elude or evade the security checks, supplying false information or to indulge in criminal activities, shall result not only in the immediate and irrevocable closure of the Player's account in question, but the Player will also be added to the Cresus Casino players' black list. The banks shall also be notified and the player reported to the local authorities.
Players are not allowed to have more than one account registered with us. Any similarities between several accounts can prompt an enquiry by our security department and / or lead to account closures.
We retain the right to examine and confirm our Player’s identity at any time. Moreover, we are required to verify the identity of all Players when they deposit and/or withdraw funds. Moreover in accordance with the legislation, we will request that documentation proving the Player’s identity is forwarded to our offices within 7 days. Failure to comply with this requirement on the part of the Player, will oblige us to lock the account until these documents are provided.
The regular documentation requested is the following :
- A copy of all credit cards front (first 6 and last 4 digits) and back used on the Player’s account.
- A copy of ID card or passport with photo.
- A copy of a recent utility bill matching the recorded address on the Player’s account.
- We reserve the right to ask for any other documentation in addition to the ones provided or above mentioned.
We reserve the right to ask for any other documentation in addition to the ones provided or above mentioned.
Players who choose to play for money do so at their own risk. As in any gambling game, there is the risk of losing money. Players must not treat the operator as a financial institution or expect interest.
All transactions are checked to prevent money laundering activities. We will report any suspicious activity to the relevant authorities.
To play the Real Money Games, the Player will be required to deposit bona fide funds into his / her Account by any of the methods specified on Cresus Casino. These may change from time to time at the Company's sole discretion. Cresus Casino reserves the right to subcontract third party payment processors and/or financial institutions referred to as ‘Electronic Service Providers’ (ESPs), in order to process such financial transactions. Thus for the furtherance of such processing, the Player irrevocably authorises us, as necessary, to instruct such ESPs to handle account deposits and withdraw from the Player’s account, and irrevocably agrees that Cresus Casino may give such instructions on his / her behalf. Furthermore the Player agrees to be bound by the Terms and Conditions of each applicable ESP and in the event of conflict between this Agreement and the ESP’s terms and conditions, this Agreement shall prevail.
Minimum and maximum limits apply to deposits depending on the method of deposit and as determined solely by Cresus Casino. All funds will be paid, tracked and maintained in the currency chosen upon registration.
Any amount deposited on a player's account must be wagered at least once to be elligible for withdrawal..
In the case of a cumulative total of 2000 in the chosen currency (or less) in deposits, the Player is required to produce proof of identity along with proof of a physical/billing address.
- Withdrawal Funds
The Player must first make a minimum deposit in order to be eligible to withdraw from his / her account. In no event may Account Balances be transferred, substituted or redeemed for any other prize. All amounts withdrawn are subject to the transaction limits and may change from time to time at the Company’s sole discretion. Moreover the company may report and withhold any amount from winnings as required by law. It is important to note that in any event, all federal, state and local taxes applied to the Player in connection with any winnings awarded, are the Player’s sole liability.
In order for the Player to withdraw funds, he / she is instructed to use the same method that he / she used to deposit funds. For the first withdrawal, the Player is required to produce proof of identity along with proof of a physical/billing address. Withdrawals will be paid 1 business days after the request is delivered to us, and they can be subject to any reasonable necessary security reviews required by the Company. During this time frame the player can cancel his withdrawal at any time by visiting the “Buy-Credits” section.
Unusual and Large withdrawals might take longer to be processed as they need to go through extra checks before being approved by our compliance department. In certain cases should your winnings exceed €5,000.00 the funds will be paid through Bank Wire in increments of €5,000.00 per fortnight until full settlement.
Players staking more than 10% of their real money deposit in a single bet will be flagged as high-risk players and shall be monitored. The Casino reserves the right to void any winnings derived from such abusive behaviour. Example: a player depositing €100, then immediately proceeds to wager over €20 per hand will be deemed high-risk user. High-risk players will not automatically be deemed advantage users, but will fall under a higher level of security and their gameplay will be monitored for changes in bet value.
In order to withdraw winnings generated from deposits without bonuses, the player is required to have wagered the amount of the deposit at least once.
- Transfer of Funds
We do not accept transfers of funds from one account to another. Transfers of funds can be solely made by the operator depending on the case.
• Winnings are free of wager requirements.
• The player CAN NOT withdraw the bonus.
• No player may have more than one account. If Cresus Casino detects a customer with more than one account, we reserve the right to take any action we consider appropriate.
• The maximum bet allowed when using a bonus is €5 per spin and €0.5 per bet line.
• You are not permitted to place bets of 25% or more of your total balance on a single game round. Players exceeding this limit could potentially have their bonus and potential winnings applicable to the bonus removed.
• Your bonuses will automatically be forfeited after 14 days.
• No deposit Welcome Bonus are restricted up to €100 withdraw.
• Bonuses are to be enjoyed as an extension of a customer’s playing experience, and should be enjoyed as such. Cresus Casino reserves the right to review any customers account to ensure game play is within these generally accepted guidelines. Those found to be abusing bonuses will be welcome to continue playing, but will not be eligible for further bonuses.
• Cresus Casino reserves the right to revoke and/or cancel any bonuses we judge may have been obtained by misuse of the system.
• Cresus Casino reserves the right to change the structure of the bonus program at any time.
If your account does not record any log in and/or log out for a period exceeding twelve (12) consecutive months (the “Grace Period”), your account shall be deemed to be inactive.
Once your account has been deemed inactive, you shall be notified thereof and should you fail to withdraw the deposited funds within thirty (30) days from receipt of such notice, we shall be entitled to charge your account a maintenance fee (the “Inactive Account Fee”) which shall be deducted from your credit account balance as from the first day immediately following the Grace Period and shall continue to be so charged every thirty (30) days thereafter.
Notices given via email shall constitute valid and effective notices for the purposes of this article.
If no transaction has been recorded on to your account for a consecutive period of thirty (30) months, the balance in such account shall be remitted to you and in the event that you cannot be satisfactorily located this shall be remitted to the responsible authorities.
The Player can request closure of the Player's Account for a period of time.
Excessive use of the suspend account feature, as set out by Cresus Casino at any time, may at Cresus Casino sole discretion lead to termination of the customer relationship at any time.
The Player may set a limit / suspension on the account at any time by going to My Account and Restrictions (requires log in) to enter a limit for how much he/she can spend per week until a date in the future. Once saved, this will come into effect immediately.
The Player can request the Account to be locked at any time. Cresus Casino shall handle such requests during working hours as set out by Cresus Casino from time to time.
The Player has the ability to lock the account at any time by going to Account and Restrictions (requires log in) to enter a date when the lock should expire. Once saved, this will come into effect immediately.
The Player may request that a suspension or a lock set on a Player account to be changed or revoked. Such a request has to be submitted to email@example.com in writing. In order to decrease the suspension or remove the lock player should contact customer support team. Should a Player request to increase the exclusion period, this will come into effect immediately. Cresus Casino will not charge for any fees related to inactive/dormant accounts.
THIS SITE HAS BEEN DESIGNED TO OFFER GAMES THAT ARE FAIR AND UNBIASED
Players may enjoy the games in demo mode for free without betting real money, or they may login and play for real money.
Players are prohibited from using devices such as robots or any other external player assistance (EPAs) program that distort normal game play and give the player an unfair advantage. Players are required to make their own decisions when playing, without the aid of any information other than that obtained during the players’ own game play.
Players agree that steps may be taken to prevent the use of prohibited programs, which may include, but are not limited to, running checks on software operating concurrently with the casino/poker room software.
Communication errors do occasionally occur. Stakes are confirmed only when received on our servers. Should there be a break in communication after you place a wager and it has been received on our servers it will still be considered to be valid, irrespective of the outcome. You will be informed that it has been accepted once communication is re-established.
If a game is started but fails or produces an inexact result due to a breakdown of the game account management software and/or of the game and/or of the random number generator (RNG), all the stakes and winnings coming from that game will be cancelled and the game account balance will be restored to its position prior to the start of the game.
If a player disconnects his session with the Company during an active game, the amount of the stake will be returned to the customer’s game account except in those instances when the stake has already been entered into play and transferred in favour of the winning player.
If for any reason, the Company incorrectly credits your account balance, it is your responsibility to immediately notify the Company of the error, and repay the Company the incorrect balance.
In the event of Software or RNG malfunctioning, the amount of the stake will be returned back to the Player.
We reserve the right to terminate a game in our absolute discretion without cause at any time if there are technical difficulties affecting the game.
The Refund Policy of the Company is to not affect any refunds. However, it remains at management’s discretion to determine whether a refund request for a deposit made should be entertained.
Refunds will only be effected through the same deposit method once the origination of funds and account are verified. A refund can take place seven days after the deposit was made.
The Company reserves the right to cancel any winnings obtained as a result of a fault in the server or gaming system or any other malfunction. You waive all claims and indemnity in this regard. Any player who abuses these technical faults will be subject to legal proceedings brought before the competent courts.
The exploitation of errors, programming bugs or editorial errors used to the Players own advantage is prohibited and referred to as “bug-using”. Each Player is expected to notify the operator immediately or a site administrator accordingly, as soon as a bug is discovered. Players using bugs to their own advantage shall have their player account blocked for as long as it takes our technical teams to restore the Player’s account to what it was prior to taking advantage of the bug in question. The same rules apply to Players who fail to report bugs or irregularities.
Because all actions and modifications performed on this site are recorded, (registration, account modification, purchases, withdrawals, bets placed etc..), the Operator is able to return an account to its original status prior to the appearance of any errors or programming bugs, in relation to the code of conduct of the site.
If any of the above incidents occur and they have a negative impact on a Player or Cresus Casino , the Player will be re-credited any unfairly lost funds, or funds will be debited from the Player’s account for any funds unfairly won.
The Site Administrators will determine, at their sole discretion, whether a Player has taken advantage of a situation, has benefited or tried to benefit from an error, programming bug or editorial error in relation to the site code of conduct. Once this has been ascertained, the Site Administrator will determine what further action to take, whether to proceed to a “roll back” of the account or its closure. The Player must accept these rules and regulations and modus operandi in advance, together with the possible decisions that could be taken following the event.
Should the Player at any time feel dissatisfied with our website, customer service, or feel in any way that we have not lived up to his / her expectations, he / she may send a complaint firstname.lastname@example.org with the word 'complaint' in the subject. The complaint will be passed immediately on to our management. We will handle his / her complaint in the shortest possible time.
If, in the Company's sole determination, the Player is found to have cheated or attempted to defraud the Company, in any way including but not limited to game manipulation, using strategies aimed at unfaithful winnings or payment fraud, or if he / she makes untrue and / or malicious comments with regard to the Company's operation in any media or forum, or if the Company suspects the Player of fraudulent payment, including use of stolen credit cards or any other fraudulent activity (including but not limited to any chargeback or other reversal of a payment) or prohibited transactions (including but not limited to money laundering), the Company reserves the right to publish the Player’s actions together with his / her identity and e-mail address, as well as to circulate this information to banks, credit card companies, and appropriate agencies. Furthermore, the Company may close any accounts and forfeit any account balances that the Player has with Cresus Casino.
We reserve the right to void and withhold any or all winnings made by any Player, where we have reasonable grounds to believe that the said Player is acting or has acted in liaison with an attempt to defraud or damage the Company and/or the Services and/or the Platform in any way.
In the interest of data protection, security and avoidance of fraud, the Company does not permit the use of any communication channels included within the Services and/or the Platform to offer or promote any offers, products or services (whether the Player’s or a third party's). The Player is expressly prohibited from posting information or contacting our customers to offer or promote any offers, products or services.
Gambling is an amusing way of spending time and it can be very entertaining, but we would encourage Players to ask for help if they believe their gambling is becoming a problem, especially if they are getting into financial difficulties due to excessive gambling. Should that be the case, we strongly advise them to immediately cease any gambling activities and seek professional help. There are a number of organisations available to help compulsive gamblers, including but not limited to Gamblers Anonymous and Gam-Anon. For more information you can click here.
Any Player can request to lower their deposit limits or to arrange self-exclusion for a specific period of time. A request for reducing a limit will take effect immediately. Increasing a limit or decreasing the period of exclusion will have effect only after 7 days, counted from the date that the request was received. Please contact our Customer Service for more information.
Any account that is permanently blocked, following an addiction problem, cannot be unblocked. In the event that in such a situation the player has opened a new account with different credentials; and unless the player contacted us to request exclusion or a limitation of deposit limits on this account; the player agrees that liability for any losses incurred by the player as a result of opening this new account will fall on the player and not on the company
The Refund Policy of the Company is to not to effect any refunds. However, it remains at management’s discretion to determine whether a refund request for a deposit made should be entertained.
Management will always pursue what it deems to be the fairest solution in such cases.
Refunds will only be done through the same deposit method once the origination of funds and account is verified. A refund can take place seven days after the deposit was made.